Newarkers, Have a Complaint about Your Financial Institution?
New pilot program allows residents to call city with credit, loan, mortgage problems
A federal government agency has teamed up with the city of Newark to make it easier for consumers to file complaints against financial institutions.
The Consumer Financial Protection Bureau is an agency created to investigate complaints regarding credit scores, student and other consumer loans, mortgages and other financial products.
Under a pilot program unveiled this month, those wishing to file a complaint can now call the city’s non-emergency line, 973-733-4311. Callers will automatically be transferred to the agency’s consumer response team.
“The CFPB’s job is to help consumers navigate the often confusing financial marketplace and to hold financial institutions accountable,” CFPB Director Richard Cordray said in a statement. “Through this coordination, we will be able to reach and to help consumers who may not have found us otherwise.”